Refund policy

Last updated: 2026-10-20

At Debby's Beautiful Blessings, we offer both personalized (custom-made) products and ready-made (non-personalized) products. Our return policy depends on the type of item you purchased.

Custom & Personalized Items

Because these items are printed exclusively for you with your personal photos and personalization text, all sales of custom items are final. We do not accept returns, exchanges, or refunds for change of mind, buyer's remorse, blurry uploaded photos, or typos in personalization text.

However, we stand behind the quality of our work. If something goes wrong on our side with a custom item, you qualify for a free replacement (remake) when:

  • Your order arrives damaged in transit.
  • The item has a verified printing or manufacturing defect.
  • You received the wrong item (e.g., wrong size, wrong design, wrong personalization that does not match what you submitted at checkout).

How to Request a Remake (Custom Items)

  1. Email info@debbysbeautifulblessings.com within 30 days of delivery with your order number and a brief description of the issue.
  2. Attach clear photos of the item showing the damage or defect, plus a photo of the outer packaging if relevant.
  3. You do not need to ship the item back to us — please keep it. We do not request the return of damaged custom prints.
  4. Once approved, we will produce and ship a replacement at no cost to you.

30-Day Returns for Non-Personalized Items

If you purchased a ready-made, non-personalized product, we gladly accept returns within 30 days of delivery. Items must be returned in their original, unused condition. To initiate a return for a non-personalized item, please email info@debbysbeautifulblessings.com. Return shipping costs are the responsibility of the customer unless the item arrived defective.

Refunds (By Exception)

If a remake is not possible for a defective custom order, or if you return an eligible non-personalized item, a refund will be issued to the original payment method. Approved refunds are typically processed within 10 business days of approval; your bank or card issuer may take additional time to post the credit.

Cancellations & Changes

Because production begins shortly after checkout, cancellations and design changes for custom items are only possible before production starts. Once your order has entered production, we can no longer modify or cancel it. To request a change, email info@debbysbeautifulblessings.com as soon as possible after placing your order.

Contact

For any return, remake, or refund question, email info@debbysbeautifulblessings.com or call 617-610-8560.